Where do I find invoices, receipts and VAT or GST invoices?
Updated September 14, 2026 · 2 min read
Invoices and receipts live in the Dodo billing portal, not in the dashboard. Open Settings → Personal settings → Billing and click Manage Subscription — or View Billing History if your subscription has ended — and the portal opens in a new tab with every past payment, invoice and receipt. For a VAT or GST invoice, or a correction to one, email support@qrcodestack.com.
Steps to open your billing history
- Open Billing.
Settings → Personal settings → Billing. - Find the Subscription Details card. The button underneath it changes with your subscription's state.
- Click it. The billing portal opens in a new tab, signed in as you.
- Open the payment you need and download the invoice or receipt from there.
| Your subscription | Button you will see |
|---|---|
| Active, in trial, or pending cancellation | Manage Subscription |
| Cancelled, expired or failed | View Billing History |
| On hold after a failed payment | Fix Payment Method |
All three open the same portal, so use whichever one you have.
VAT, GST and company details
If you need a tax invoice with your company name, address or tax registration number on it, or the details on an existing invoice are wrong, email support@qrcodestack.com with the payment date, the amount and the details you need shown. The same address handles billing corrections.
What currency you are charged in
Prices are set in US dollars and that is what your invoice shows. The site converts prices into your local currency for display only, based on where you are — there is no currency picker, and the converted figure is a guide, not the amount charged. Your bank may apply its own conversion and fees on top.
What is in the dashboard and what is in the portal
The two halves of your billing record live in different places, which is why a charge you are checking may not be where you expect.
| In the dashboard, on the Billing page | In the billing portal |
|---|---|
| Your plan and status | Every past payment |
| Monthly or yearly billing cycle | Invoices and receipts to download |
| Next billing date, or the date a subscription ended | The card or payment method on file |
| The email on the account and the date you subscribed | Cancelling the subscription |
Plan changes are the exception: those happen in the dashboard, on the Change Plan card, not in the portal. See how to upgrade, downgrade or switch to annual billing.
Common problems
I exported my data and there are no invoices in it
Correct — Export my data covers your account, QR codes, scan analytics and subscription records, but not invoices. Those only live in the billing portal.
There is no button on my Billing page
The button appears once a payment has been made. A trial that never reached checkout has no billing history to show.
The portal does not recognise me
Always reach it through the button on the Billing page rather than a bookmark, so you arrive signed in to the right customer record.
I need a receipt for a payment on a closed account
Sign in — the account keeps working after a subscription ends, and View Billing History still opens the portal. If you have deleted the account, email support instead.
Frequently asked questions
Can I download invoices from the dashboard?
No. There is no invoice list in the app; invoices and receipts are in the billing portal, reached from the Billing page.
Are invoices included in Export my data?
No. The export contains your account, QR codes, scan analytics and subscription records, but not invoices.
Can I add my company name and tax number to an invoice?
Email support@qrcodestack.com with the payment details and what you need shown, and we will sort it out.
Which currency am I charged in?
US dollars. Prices shown in your local currency are a display conversion only.
Where do I change the card on file?
In the same portal, through Manage Subscription — or Fix Payment Method if a renewal has failed.
Related articles
How do I cancel my subscription (and can I undo it)?
Billing → Manage Subscription opens the Dodo portal, where you cancel. Access runs to the end of the paid period, and Undo Cancellation reverses it until then.
How do I upgrade, downgrade or switch to annual billing?
Billing → Change Plan, pick a plan and period, confirm. Every change is a new checkout, and a downgrade is blocked until you are within the new limits.
How do I export my data (GDPR / CCPA)?
Settings → Profile → Privacy and Data → Export. One JSON file with your account, QR codes, scan analytics and subscription history, downloaded instantly.
My payment failed. What happens now?
A failed renewal puts the subscription on hold and opens a 13-day window where everything keeps working. Use Fix Payment Method to update the card.
Still stuck?
Email support@qrcodestack.com with the email on your account and, if it is about one code, its name or short link. A person replies within one business day, usually sooner.