Account, team & billing
Plans and limits, upgrades and cancellation, invoices, security settings, teammates and workspaces, and your data.
What are the plan limits, and what counts against them?
Starter allows 10 dynamic codes, Pro 50, Business 600, the free trial 5. Only active codes count — archiving one frees a slot immediately.
How do I upgrade, downgrade or switch to annual billing?
Billing → Change Plan, pick a plan and period, confirm. Every change is a new checkout, and a downgrade is blocked until you are within the new limits.
I'm over my plan limit. What happens to my extra QR codes?
Nothing is deleted. Codes work until the date on the Over Limit card. After that the extras are deactivated — codes with no scans first, then the oldest.
How do I cancel my subscription (and can I undo it)?
Billing → Manage Subscription opens the Dodo portal, where you cancel. Access runs to the end of the paid period, and Undo Cancellation reverses it until then.
What happens to my QR codes if my subscription ends?
Dynamic codes stop redirecting and scanners see a 'taking a short break' page. Nothing is deleted — subscribing again reactivates the same printed codes.
My payment failed. What happens now?
A failed renewal puts the subscription on hold and opens a 13-day window where everything keeps working. Use Fix Payment Method to update the card.
Where do I find invoices, receipts and VAT or GST invoices?
Billing → Manage Subscription (or View Billing History) opens the billing portal, where every invoice and receipt lives. Email support for a VAT or GST invoice.
How do I change or reset my password, and which sign-in methods exist?
Signed out: click Forgot password? on the sign-in page — the emailed link lasts one hour. Signed in: Settings → Profile → Change Password.
How do I turn on two-factor authentication?
Settings → Security → Enable 2FA. Scan the QR code with an authenticator app, enter the 6-digit code, then save the 10 backup codes shown once.
How do I export my data (GDPR / CCPA)?
Settings → Profile → Privacy and Data → Export. One JSON file with your account, QR codes, scan analytics and subscription history, downloaded instantly.
How do I delete my QRCodeStack account?
Settings → Profile → Privacy and Data, type DELETE, click Delete account. Deletion runs 30 days later; cancel it by signing in. Cancel billing separately.
How do I invite teammates and set their roles?
Settings → Team, enter an email, pick Admin, Editor or Viewer and click Send invite. The link expires in 7 days. Business includes 5 seats; other plans have 1.
What are workspaces, and when should I use them?
Workspaces split an organization into buckets — one per brand, region or client — each with its own roles. Business plan; only org admins can create them.
How do I use the audit log and SSO settings?
Settings → Audit log shows who did what, when and from which IP, for admins and owners. CSV export is on Business. Domain sign-in lives under Identity and SSO.
Still stuck?
Email support@qrcodestack.com with the email on your account and, if it is about one code, its name or short link. A person replies within one business day, usually sooner.