How do I cancel my subscription (and can I undo it)?

Steps to cancel

1. Open Billing. Settings → Personal settings → Billing.
2. Find Subscription Details. The card lists your plan, status, billing cycle and next billing date.
3. Click Manage Subscription. The Dodo billing portal opens in a new tab — the helper text under the button says so.
4. Cancel in the portal and confirm.
5. Check the Billing page. Within a minute or two the status row changes and the date row is relabelled Cancels On. If it still looks unchanged, click Sync Subscription.

What happens after you cancel

Nothing changes immediately. The Billing page shows: "Your subscription has been cancelled and will end on {date}. You still have full access until then."

Until that date you keep everything — creating codes, editing destinations, analytics, downloads. On that date the subscription ends and your dynamic codes stop redirecting; see what happens to your QR codes when a subscription ends. Nothing is deleted, and static codes are unaffected because their content lives in the printed pattern.

Undoing a cancellation

While the cancellation is pending, the Billing page shows an Undo Cancellation button next to Manage Subscription. Click it and the subscription carries on as before, on the same plan and the same renewal date.

After the end date has passed, the button is gone and the portal cannot revive a cancelled subscription. To come back, use the Choose a Plan card on the Billing page and subscribe again — your existing codes and their scan history are still there and start working again immediately.

Refunds

Because there is a 7-day free trial that needs no credit card, we generally do not offer refunds — the trial is the time to decide. Partial billing periods are not refunded either, so cancelling mid-month does not produce a credit; you keep access to the end of the period you paid for.

If you think you were billed in error, email support@qrcodestack.com with the date and amount and we will look at it.

Common problems

I cannot find Manage Subscription

The button only appears once a payment has been made. If your subscription has already ended, the same button reads View Billing History and opens the same portal. If your renewal failed, it reads Fix Payment Method.

Nothing happened when I clicked it

The portal opens in a new tab — check for a blocked pop-up, then try again.

I cancelled but was charged again

Check the status on the Billing page and click Sync Subscription. If it still shows active, email support@qrcodestack.com.

I want my account gone, not just the subscription

Cancelling leaves the account and its data in place. Deleting the account is a separate step.

Frequently asked questions