Ask while they are still standing there
A feedback code on the receipt, the table or the box gets answered in the moment — not three days later in an email nobody opens.
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Timing beats incentives
Most feedback requests fail on timing rather than wording. An email sent days after a visit arrives when the experience has faded and the person has moved on. Response rates reflect that.
A code at the point of experience catches people while they still have an opinion. On a restaurant table, a hotel room card, a delivery box or the bottom of a receipt, the ask costs the customer a few seconds and no context-switching.
Because responses are tied to the code that was scanned, you also learn which table, branch or driver the feedback came from without asking the customer to tell you.
Where responses go
Submissions are stored against the code that produced them and listed in the Data Hub in your dashboard, newest first. You can export them to CSV, and you can set a webhook so each response posts to your own system as it arrives.
If you would rather send people to a public review platform instead of collecting responses yourself, a Google review code does that directly.
One thing not to do
It is tempting to route happy customers to your public review page and unhappy ones to a private form. Do not. That is review gating, and it breaches both Google's review policies and Amazon's seller guidelines — it puts your listing at risk for a short-term rating bump.
Ask everyone the same way. Route by language or location if you need to; never by sentiment.
Frequently Asked Questions
Where do the responses end up?
Every response is stored against the QR code that produced it and appears in the Data Hub in your dashboard. You can export to CSV or set a webhook so responses post to your own system as they arrive.
Do customers need an app?
No. The form opens in the phone's browser straight from the camera scan, with nothing to install and no account to create.
Can I tell which location the feedback came from?
Yes. Print a different code per table, branch or route and the source is recorded automatically, without adding a question to the form.
Can I send happy customers to Google and unhappy ones elsewhere?
No, and you should not want to. Splitting customers by sentiment is review gating, which breaches Google's review policies and Amazon's seller guidelines. Ask everyone the same way.
Collect feedback in the moment
A code on the receipt beats an email three days later.
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